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ci.galesburg.il.us

City of Galesburg
55 W. Tompkins Street
P.O. Box 1387
Galesburg, IL 61402-1387
309/343-4181

Opening and Closing Accounts

City Hall

Customer Service Counter

55 W. Tompkins Street

Galesburg, IL 61402-1387

Hours: 8:00 a.m. - 5:00 p.m.
309/345-3663

New Water Accounts:

· Water accounts must be opened in person, a State ID is required, at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401.

· A $100 deposit is required at the time the water account is opened. The deposit will be applied to the final bill with any remaining amount refunded to the customer.

· A $25 service fee is required at the time the account is opened. This fee is for the initial water service turn-on charge. This fee will not be refunded.

Total amount due at the time of account opening is $125 (deposit and service fee).

Closing Water Accounts:

· Water accounts must be closed in person, a State ID is required, at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401. With proper verification, accounts can be closed over the phone.

· Once the City has processed the request to close the account a final meter read will be taken and a final bill processed. The deposit will be applied to the final bill. Any amount still owed by the customer is required to be paid within 20 days. Any remaining deposit amount will be refunded to the customer.

· Property owners may also close accounts, even if the account is in a tenant's name, if the tenant has vacated the property or has failed to pay a bill and the account has obtained delinquent status.

· Lastly, accounts maintaining a delinquent balance with no water service will be closed seven days after the second due date of the bill. If the final balance is not paid, a lien can be filed on the property in the amount of the balance plus additional fees.

Late Payment & Penalties:

· Water Bill
If a water customer fails to pay their water bill by the due date printed on the bill, a 10% penalty will be added to the bill and a second notice will be sent by the City of Galesburg to the customer.

· Second Notice
If the water bill and penalty are not paid by the due date printed on the second notice the water service will be shut off and the customer will be charged a $50 delinquent fee. The water service will not be turned back on until the customer has paid their delinquent balance in full.