Ameren Upgrades

December 12, 2016 11:39 AM
The City of Galesburg would like to inform residents that Ameren has indicated crews are scheduled to be in Galesburg during 2017 to upgrade residential and business customers’ electric and natural gas meters. 
What residents should expect from the upgrade process:
  • Customers will receive notification explaining the upcoming meter upgrades. 
  • Ameren Illinois is upgrading electric and natural gas meters in the area as part of the overall infrastructure enhancements to improve reliability and help a customer better control their energy costs.
  • Customers do not need to take any action and will be notified before meter upgrades begin in their area. 
  • At the time of the upgrade, installers will knock on customers' doors to let them know they're on-site. Installers will have Ameren ID badges. 
  • The upgrades will only take about 10-15 minutes. 
  • There will be a brief interruption in customers' electric service but no service interruption for the natural gas meter upgrades. Customers do not need to be present as long as installers have clear and safe access to the meters. A door hanger will be left to let customers know if the upgrade was completed or if an appointment is necessary. 
  • Electric and natural gas meter upgrades will be completed on separate visits. 
All questions should be directed to Ameren at:
Ameren Illinois Customer Service at 1.800.755.5000.


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