• Utility accounts must be opened in person, a current State Photo ID is required, at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401.
• A $120 deposit is required at the time the water account is opened. The deposit will be applied to the final bill with any remaining amount refunded to the customer.
• A $27 service fee is required at the time the account is opened. This fee is for the initial utility service turn-on charge. This fee will not be refunded.
• Per City ordinance proof of the right to occupy a residence must be provided prior to starting new service at a service address. For home owners a copy of a closing statement can serve as documentation. For rentors a copy of a valid lease or a signed copy of the Occupancy Verification Form can be provided as documentation. Any questions regarding this requirement can be answered at 309/345-3663.

Closing Utility Accounts

• Utility accounts may be closed in person, a State ID is required, at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401. With proper verification, accounts can be closed over the phone.
• Once the City has processed the request to close the account a final meter read will be taken and a final bill processed. The deposit will be applied to the final bill. Any amount still owed by the customer is required to be paid within 20 days. Any remaining deposit amount will be refunded to the customer.
• Property owners may also close accounts, even if the account is in a tenant's name, if the tenant has vacated the property.
• Accounts with a delinquent balance and no water service may be finaled seven days after the second due date of the bill if after inspeciton the property is determined to be vacant. If the final balance is not paid, a lien can be filed on the property or the account can be sent to the credit bureau for the amount of the balance plus additional fees.

Late Payment & Penalties 

Delinquent Accounts

NSF Check