Staff and Services personnel are responsible for support services to the Department in primarily all operational and administrative levels. This includes records and communications, training, property and evidence maintenance, planning and research, budgeting, grant writing, statistical analysis and building security and maintenance.
Communications Division
The Communications Center is comprised of four dispatch consoles and three back up work stations.
The Communications Center is responsible for receiving calls and dispatching for all incidents in Knox County including law enforcement, fire and EMS.
Telecommunicators (dispatchers) and Telephone Systems Operators are also responsible for processing warrants, order of protections, stolen property, missing persons, officer reports and several other records.
Records Division
The Records Division consists of four full-time and one part-time Public Safety Clerks. Clerks are responsible for answering the main telephone switchboard for the City of Galesburg, assisting citizens in our lobby, and maintaining the Department's records. This includes processing public requests for records and reports.
Community Service Officer Division
The Community Service Officer (CSO) Division consists of one full-time Community Service Supervisor and two full-time Community Service Officers. The CSO positions enforce certain city codes and ordinances. They will explain the violations, be understanding and courteous by listening to all involved parties and use tact to defuse situations. CSO positions conduct special traffic details as assigned and/or requested. The CSO responds to and assist full-time public safety officers on calls for service. The CSO responds to calls for service, which include parking enforcement, lockouts, animal complaints, motorist assists, lost persons, article reports, minor crash reports, lift assists and minor first aid, and other non-criminal calls for service reports. The CSO positions conduct child safety seat installations and educate the public. CSO positions investigate all animal complaints; including stray dogs, dangerous dogs, animal abuse, dog bites, temperament testing, vaccinations status, and city registration. The CSO division will be responsible for following up on any animal complaint investigation or enforcement that took place when they were not on duty.