CITY OF GALESBURG

Galesburg Handivan

GALESBURG HANDIVAN

OPERATING HOURS

Monday through Friday
7:00 a.m. - 6:00 p.m.
Saturday
8:00 a.m. - 6:00 p.m.
 
FARES:
  • Daytime fares — $1 per one-way trip (exact change required)
  • Evening fares — $3 per one-way trip (exact change required)
          Reservations for evening trips (6:30 p.m. to 10:00 p.m. must be called in one week in advance
  • Fare cards may be purchased from the drivers or the Handivan office. The cost for each card is $10 and is good for 10 one-way daytime trips.

THERE IS NO BUS SERVICE ON THE FOLLOWING HOLIDAYS:

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • Closes at 3:00 p.m. on Christmas Eve & New Year's Eve

How to Sign up for Handivan

Applications for Handivan Service may be obtained by stopping by the Handivan office or by request over the telephone by calling 309/345-3686 (Voice/TTY), or using the link on this page.

First time users of the Handivan must have a registration card issued before riding, with the exception of persons visiting the city who are registered and certified as ADA paratransit eligible with another paratransit service in their home community.

Scheduling an Appointment

When scheduling a Handivan appointment, please give your complete ORIGIN street address and the complete DESTINATION street address.

All appointments and/or schedule changes must be called in to the Handivan office. Handivan drivers do not take any appointments for pickups, or schedule changes aboard the Handivan.

  • Cancellations

Cancellations should be made as soon as possible by calling the Handivan office at 309/345-3686 (Voice/TTY).

  • Return Trips 

Requests for return pickups must be called in before 5:30 p.m. when the office closes unless prior arrangements were made for a late pickup time.

  • Pick Up Times 

The rider must be ready at least 15 minutes prior to the Handivan pick up time. If the rider is not ready when the drivers arrives, the driver will leave. The driver will not return for passengers who were not ready.

Personal Care Attendants

The Handivan program does not provide escorts or Personal Care Attendants for riders. Riders needing any assistance must provide their own escort/PCA. Escorts/PCAs must be physically and mentally able to assist the rider.

Handivan clients cannot act as escorts or PCAs for other registered Handivan clients. One PCA is permitted to travel with a Handivan rider. The PCA will be treated as a mobility device and will ride without charge.

Handivan requires that eligible riders indicate the need for a PCA at the time of the certification. A family member or friend is regarded as a person accompanying the eligible rider and not as a PCA, unless the individual is acting as a Personal Care Attendant. The person acting as a PCA must be physically and mentally able to assist the rider and be at least 12 years old.

Subscription Trips

Subscription trips are trips that are scheduled trips to one destination or a series of destinations that are written in as part of the daily and weekly Handivan schedule.

Examples of subscription trips are dialysis, physical therapy, and trips to work or college classes.

These types of trips ordinarily do not have to be called in on a regular basis, however, we are limited under the ADA in the number of subscription trips we can accommodate on a daily basis. At times, new subscription trip requests will be added to a waiting list for the next available slot.

This does not mean that we will not provide transportation to the person making the request.

These trips will be accommodated, however, they must be called in on a weekly basis until a permanent slot becomes available.

When a permanent slot becomes available, the first person on the waiting list will be contacted. 

Handivan Rules
 
  • Children Riding the Handivan

Children riding the Handivan as a registered rider must be accompanied by an adult. Child seats cannot be accommodated aboard the vehicles because of the configuration of the Handivan seats and seat belts.

  • Transportation of Oxygen 

Handivan will only transport oxygen tanks that are secured to the back of a wheelchair or mobility device; or are the personal, portable oxygen units that hang from a strap. When reserving a Handivan trip, please indicate the type of oxygen equipment you use.

  • Rider Responsibility 

Riders (or escorts) are responsible for their own personal belongings such as, but not limited to, luggage, oxygen tanks, parcels, and support equipment (i.e. walkers).

Riders are responsible for their own wheelchairs or mobility device. The Handivan program does not provide wheelchairs for riders.

Riders are responsible for maintenance on their wheelchair or mobility device. Drivers do not repair or charge batteries on battery operated mobility devices.

Riders who exhibit violent or other extreme behavior and threatens the safety of the driver or other passengers will not be tolerated aboard the Handivan. If the rider does not leave the Handivan voluntarily, the police will be called and individual will be removed from the vehicle.

Personal Care Attendants and escorts cannot ride without the client present.

Riders and their escorts/PCAs area asked not to smoke, use snuff or smokeless tobacco, drink, or eat aboard the Handivan.

Riders are responsible for their own medications and paperwork. Drivers do not administer medications to riders or keep track of a client's paperwork.

  • Wheelchair or Scooter 

Handivan will transport a wheelchair and its user, as long as the lift can accommodate the size and weight of the passenger and the wheelchair, and there is space for the wheelchair on the vehicle. However, Handivan is not required to carry a wheelchair if the lift or vehicle is unable to accommodate the wheelchair and its user, consistent with legitimate safety requirements according to the lift manufacturers.

  • Service Animals 

Service animals are defined under DOT regulations as "any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability." Service dogs are transported aboard the Handivan. Comfort or emotional support animals are also transported aboard Handivan, however, if there is an objection to the "comfort animal" by either the passengers or the driver the rider may not take their comfort animal aboard. An example of this, would be a pet boa constrictor, which others might find disconcerting to have riding on the vehicle with them. For more information call the Handivan office at 345-3686 during regular office hours.

  • No Show Policy 

Handivan service will be suspended for a period of two weeks if an individual misses scheduled appointments 3 times during a 3-month period. This provision does not apply to trips that are missed for reasons that are beyond the individual's control. The rider will receive written notice of any action taken and the basis for the suspension.

Americans with Disabilities Act (ADA)
Handivan is committed to ensuring safe and efficient transportation for persons with disabilities, as provided by the Americans with Disabilities Act (ADA). Any ADA transportation service complaints received by Handivan will be immediately investigated and every effort made to seek an appropriate and prompt resolution. By promptly identifying deficiency areas, Handivan will work to make the necessary corrections and/or adjustments to alleviate the situation. ADA transportation service complaints shall be submitted in writing on the agency's complaint form and returned to the Handivan Coordinator at 1025 Monmouth Blvd. If you would like a copy of this form, or require additional information, you may call the Handivan office (309/345-3638), or access the links to documents on this website.
 
Title VI
 
Hanidvan operates its programs and services without regard to race, color and national origin in accordance with the Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlowful discriminitory practice under Title VI may file a Title VI complaint in writing on the agency's complaint form and returned to the Handivan Coordinator at 1025 Monmouth Blvd. If you would like a copy of this form, or require additional information, you may call the Handivan Office (309/345-3686), or access the links to documents on this website.
 
Questions/Comments

Staff members are always interested in answering any questions you may have and also appreciate written comments or suggestions regarding the provision of service.

Riders who have complaints regarding the service may contact the office for a complaint form. If the individual needs to have the complaint form in an accessible format, please specify the format needed at the time of the request. If the complaint is immediate, please contact the Handivan Coordinator. All calls and complaints are held confidential unless the individual or individuals involved specify otherwise in writing.

Please feel free to call the office (309/345-3686) at any time during business hours to speak with or schedule a time to meet with the Handivan Coordinator.

Handivan Documents

 
 
 

Galesburg Handivan

1025 Monmouth Blvd

Phone: 309/345-3686 (voice/TTY)

Fax: 309/343-2493

 OFFICE HOURS:

7:00 a.m. - 6:00 p.m. — Monday through Friday

8:00 a.m. - 5:00 p.m. — Saturday

OPERATING HOURS:

7:00 a.m. - 6:00 p.m.

6:30 p.m. - 10:00 p.m. by reservation

(special evening fares apply)

City of Galesburg, 55 W. Tompkins Street, Galesburg, IL 61402-1387, Phone: 309-343-4181